Privacy Policy

Last updated: July 20, 2026

This Privacy Policy describes how CrayonaHub, operated by CRAYONAHUB LLC (“CrayonaHub”, “we”, “us”, or “our”), collects, uses, and discloses your personal information when you visit or make a purchase from crayonahub.com (the “Site”) or otherwise interact with us (the “Services”). By using the Services, you agree to this Privacy Policy. If you do not agree, please do not use the Services.

1. Changes to This Policy

We may update this Policy from time to time to reflect changes to our practices or for legal reasons. We will post the revised Policy on the Site and update the “Last updated” date above.

2. Personal Information We Collect

Information you provide directly:

1. Contact details — name, email, phone number, shipping and billing address.
2. Order information — items purchased, order value, and transaction confirmation.
3. Account information — if you create an account: username, password, and preferences.
4. Customer support — information you include when you contact us.

Information collected automatically (Usage Data): We use cookies, pixels, and similar technologies to collect device information, browser type, IP address, pages viewed, and how you interact with the Site. See our Cookie Policy for details.

Information from third parties: We may receive information from service providers that support our Site, including our hosting provider, payment processors, analytics provider, email provider, and advertising partners.

We do not knowingly collect Social Security numbers, government IDs, or sensitive personal information, and we do not sell such data.

3. How We Use Your Information

1. Provide the Services — process and fulfill your orders (physical and digital), arrange shipping, deliver digital downloads, manage your account, and handle returns.
2. Payments — process payments through our payment processors. We do not store your full payment card number.
3. Communicate with you — send order confirmations, shipping updates, and respond to support requests.
4. Marketing (email) — with your consent or as permitted by law, send promotional emails. You can unsubscribe at any time using the link in any marketing email (we comply with the U.S. CAN-SPAM Act). We do not conduct SMS/text marketing.
5. Advertising — show you relevant ads and measure ad performance using advertising partners’ technologies (see Section 6).
6. Security & fraud prevention, and to comply with legal obligations.

4. How We Share Your Information

We share personal information with service providers who perform services for us, including:

1. Payment processing — Stripe and PayPal.
2. Order production & fulfillment (print-on-demand) — Printify.
3. Website hosting, content delivery, and security — Cloudflare and our hosting provider.
4. Analytics — Google Analytics 4 (GA4).
5. Email delivery — Postmark.
6. Advertising partners — Meta, Google, and TikTok.

We may also disclose personal information as required by law or to protect our rights, and in connection with a business transaction (e.g., a merger or sale).

5. Payments

Payments are processed by Stripe and PayPal. Your payment card details are collected and processed directly by these processors under their own terms and privacy policies; we do not receive or store your full card number.

6. Cookies, Analytics & Targeted Advertising

We use cookies and similar tracking technologies for site functionality, analytics, and advertising. We work with third-party advertising partners (Meta, Google, and TikTok) that use these technologies to show you personalized ads on other sites and to measure their effectiveness.

Under certain U.S. state privacy laws, this type of data sharing for cross-context behavioral advertising may be considered a “sale” or “sharing” of personal information. You can opt out — see Section 8 (Your Privacy Choices) and our Cookie Policy.

7. Children’s Privacy

Our products include coloring books and activities designed for children, but our Site and Services are intended for adults (18+) who purchase on a child’s behalf. The Site is not directed to children, and we do not knowingly collect personal information from children under 13 (or as defined by applicable law). If you believe a child has provided us personal information, contact us at [email protected] and we will delete it.

8. Your Privacy Choices & Rights

Depending on where you live (including California under the CCPA/CPRA and other U.S. state laws), you may have the right to:

1. Know / Access the personal information we hold about you.
2. Delete your personal information.
3. Correct inaccurate personal information.
4. Opt out of “sale” or “sharing” of personal information for targeted advertising.
5. Non-discrimination for exercising your rights.

To opt out of targeted advertising / “Do Not Sell or Share My Personal Information”: use the “Your Privacy Choices” link in our Site footer, adjust cookie settings in our cookie banner, or email [email protected]. We also honor Global Privacy Control (GPC) browser signals where required.

To exercise any right, email [email protected]. We may need to verify your identity. You may use an authorized agent where permitted by law.

9. Data Retention & Security

We retain personal information as long as needed to provide the Services, comply with legal obligations, resolve disputes, and enforce our agreements. We use reasonable safeguards to protect your information, but no method of transmission or storage is 100% secure.

10. Visitors Outside the United States

The Site is intended for customers in the United States, and we currently ship to U.S. addresses only. If you access the Site from outside the U.S., your information will be processed in the United States.

11. Contact Us

CRAYONAHUB LLC · [email protected] · +1 (919) 251 6599 · 600 Park Offices Drive, Durham, North Carolina 27709, United States